This week Erik and Jack are joined by Claire Hughes Johnson, former COO of Stripe—we go deep into the nuances of management that most start-ups don’t learn fast enough. If you’re looking for SOC 2, ISO 27001, GDPR or HIPAA compliance, head to Vanta: https://www.vanta.com/1000 

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SPONSORS:

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RECOMMENDED PODCAST: TURPENTINE VC

Investor Erik Torenberg interviews partners at the top VCs in the world to learn their approach to the art and science of building a successful venture firm.

Apple: https://podcasts.apple.com/us/podcast/id1701006772

Spotify: https://open.spotify.com/show/3Yb8ErLRnyoAqn4Y6NegTx

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X / TWITTER:

@chughesjohnson (Claire)

@jaltma (Jack)

@eriktorenberg (Erik Torenberg)

@TurpentineMedia

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LINKS:

Check our Claire's book, Scaling People, for more essential management know-hows: https://www.amazon.com/Scaling-People-Tactics-Management-Building/dp/1953953212

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TIMESTAMPS:

(00:00) Episode Preview

(01:23) How to fire well, quickly

(07:02) How do you systematize the keeper test

(10:55) Sponsor: Vanta

(11:53) How to promote and reward great people

(14:07) Building a malleable system for people at scale

(15:30) Promoting vs. hiring exec talent

(20:05) Communication architecture

(25:31) How to set up teams for communication success

(29:19) Sponsors: Metaview | Pesto Tech

(31:00) On the fallacy of transparency

(35:41) How to give direction well

(39:17) What's critical to get right on performance management

(43:02) How to set expectations

(46:43) On reorgs and how to do them right

This show is produced by Turpentine: a network of podcasts, newsletters, and more, covering technology, business, and culture — all from the perspective of industry insiders and experts. We’re launching new shows every week, and we’re looking for industry-leading sponsors — if you think that might be you and your company, email us at [email protected].