<p>Emily Garza is the AVP of Customer Success at Fastly. In this episode, Emily and Ben discuss why happiness shouldn’t be used as a customer success metric, the importance of consistent storytelling, and the value of clear communication and curiosity in business.</p>

Emily Garza is the AVP of Customer Success at Fastly. In this episode, Emily and Ben discuss why happiness shouldn’t be used as a customer success metric, the importance of consistent storytelling, and the value of clear communication and curiosity in business.

E41- The Yellow Brick Roadmap (With Emily Garza,  AVP of Customer Success at Fastly)

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned.

Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.

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Education

How To

Careers

Management

This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became the largest and highest-rated Customer Success podcast in the industry.

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E41- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly)

E41- The Yellow Brick Roadmap (With Emily Garza, AVP of Customer Success at Fastly)