CJ Rutten, Director of Supplier Quality & Development at off-road and recreational vehicle manufacturer Polaris, joins William to shed light on how supplier quality enables the company to reduce costs and risk across operations, why it's crucial to take the time to understand what your customers value, what positive effects working from home has had on his team's productivity and morale, and several lean and continuous improvements tips that have helped the organization meet its goals and keep their commitment to quality.