Frances Hogsten, VP of Global Supply Chain at furniture manufacturer Haworth, Joins William to discuss the evolution of supply chain and how purchasing has shifted from lowest-cost sourcing to considering the total cost of ownership, how to be creative to drive progress with negotiations when you don't have high-volume buying power, why their supply chain and manufacturing operations vary based on geographic markets, and how they partner with other specialists and suppliers to reuse or recycle materials and components to reduce their impact on the environment.