In this episode of The Connected Physician, host Katharina Juenger sits down with Hardik Chodavadia a visionary dental entrepreneur who has scaled a successful practice from the ground up—prioritizing location, patient experience, and innovation over rapid expansion. They explore the strategy behind building sustainable, high-performing dental offices in today’s competitive landscape.

In this episode, Katharina and Hardik discuss:

✅Why Direct Communication at Scale is a Challenge – How automation and agent support help practices stay engaged with thousands of patients.

✅A De Novo Growth Philosophy – Why building each new location from scratch provides control, consistency, and long-term value.

✅The Importance of Location Selection – How high-traffic retail areas and a 3000:1 dentist-to-population ratio drive patient volume and performance.

✅Long-Term Planning for Expansion – Why some leases are signed years in advance in tight markets like Austin—and how patience pays off.

✅Evaluating Acquisitions as a Future Strategy – The pros of acquiring established practices with built-in infrastructure and patient bases.

✅Tracking KPIs to Improve Care and Operations – How reappointment rates and treatment acceptance data fuel training and profitability.

✅Integrating AI and Intraoral Tech – Using 3D scans and touchscreens to educate patients and increase trust in recommended care.

✅Financial Accessibility Through Memberships and Financing – Why offering flexible payment solutions supports comprehensive treatment and better outcomes.

✅Service Expansion and Staff Retention – Offering Invisalign and wisdom teeth removal while building a team-first culture amid a hygienist shortage.

Links and Resources:

Hardik Chodavadia - https://www.linkedin.com/in/hardik-chodavadia-b1970820/

This podcast is brought to you by Cade Partners—helping private practices grow. If your practice generates over $10M in revenue and you're seeking capital and support to scale, reach out at https://www.cadepartners.com/connect

Thanks so much for joining us this week. Want to subscribe to The Connected Physician Podcast? Have some feedback you’d like to share? Connect with us on YouTube, iTunes or Spotify and leave us a review!