In this episode of How We Run, nonprofit consultants Julie Lacouture and Lisa J. Baxter sit down with Heather Hiscox, founder of Pause for Change and author of No More Status Quo. Heather introduces her five-step PAUSE framework, a practical and human-centered approach to designing nonprofit programs and solving challenges more effectively. Together, they discuss how nonprofit teams can move away from default habits, engage stakeholders meaningfully, and test solutions before scaling them. The conversation highlights the power of pausing to ask the right questions, using empathy-driven research, and embracing iteration over perfection. Whether you're rethinking a struggling program or building something new, this episode offers tools and inspiration to create lasting impact through thoughtful design and collaboration.

For a transcript, please visit www.goodwaysinc.com

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