<p>Join Matthew Fisch and Zach Keeney of FortMesa on the MSP Cyber Roundtable along with special guests David Sohn and Dean Trempelas from Helpt as they talk about the lifecycle of a service issue, the ingredients of a ticket, and general best practices around resolving end-customer issues. In addition, we go over Essential 8 Framework at a high level.</p>

Join Matthew Fisch and Zach Keeney of FortMesa on the MSP Cyber Roundtable along with special guests David Sohn and Dean Trempelas from Helpt as they talk about the lifecycle of a service issue, the ingredients of a ticket, and general best practices around resolving end-customer issues. In addition, we go over Essential 8 Framework at a high level.

E45. The Anatomy of a Service Ticket

Join Matthew Fisch of FortMesa on the MSP Roundtable with a special guest every week and learn how MSPs can sell profitable cyber programs using compliance and how to convey value during the sales process through storytelling with pictures, diagrams and analogies. In addition, we review a new control every week (NIST, CIS, HIPAA and more).

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E45. The Anatomy of a Service Ticket

E45. The Anatomy of a Service Ticket