Finding the Perfect Vendor: Navigating IT Vendor Relationships

Welcome to Off The Wire, the podcast that helps you curb your cybersecurity risk and tackle technology challenges. In this episode, Tanner and Anthony, seasoned IT executives, discuss the ins and outs of selecting the right vendors for your business. They explore the qualities to look for in a good vendor, the red flags to avoid, and how to maintain a healthy vendor-customer relationship. The duo delves into anecdotes from their own experiences, providing practical advice on transparency, communication, and trust. Whether you're sifting through vendors for new technology or reassessing current relationships, this episode is packed with valuable insights to help you make informed decisions. Tune in for expert tips on ensuring your vendor relationships are mutually beneficial and long-lasting.

00:00 Introduction to Off The Wire Podcast

00:19 The Vendor Dating Game

01:03 Qualities of a Good Vendor

04:04 Red Flags in Vendor Selection

08:06 Vendor Size and Culture

09:54 Maintaining Good Vendor Relationships

14:13 The Importance of Loyalty and Trust

17:19 Getting Multiple Quotes

23:18 Commodity Vendors vs VARs

23:35 Vendor Preferences: VARs vs. Commodity Vendors

24:50 The Role of VARs in Selection and Support

26:39 Consulting Vendors: Experiences and Insights

31:52 Identifying When to Move On from a Vendor

41:09 Vendor Breakups and Quiet Quitting

44:06 Final Thoughts on Vendor Relationships