In today’s episode, Emily and Michael apply the Balanced Scorecard to evaluate a newly launched school fitness program. Through this practical case, they walk you through how to assess a solution from all four critical perspectives:

🏫 Financial – Is the program cost-effective for the school?
👟 Customer – Are students and parents satisfied with the changes?
📋 Internal Process – Are the activities being conducted smoothly and consistently?
📈 Learning & Growth – Are teachers and staff better equipped to support student health?

With real-world analysis, playful back-and-forth, and a focus on outcomes that matter, this episode helps you understand how to evaluate non-technical solutions with strategic clarity.

🎧 Perfect for business analysts, educators, and curious minds alike!