Alice chats with Amanda Healy Collins, VP of Sales at Box, about 'flex' and meeting customers where they are. Recent changes in day-to-day business (and in the buying journey) have made sales teams rethink how they reach out—so Amanda and Alice dive into new (and some old...hint: picking up the phone works!) ways to engage buyers. In the end, sales reps will have the most success if they combine preparation with genuine care for their customers.