In this insightful episode of Pawsitive Impact, host Rob Johnson sits down with Jerry and Jimmy to discuss their evolving customer base. Once based in malls, The Bear Factory has now shifted to amusement parks and various vendors. They reflect on a customer survey from five years ago, revealing a dramatic shift in priorities—sustainability has soared from negligible to crucial for 97% of customers. Despite this change, quality remains the top priority. Jerry shares fascinating stories about the company's transformation and their ability to retain clients throughout. Discover how The Bear Factory sets the standard in the plushie industry.

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Dive into the heart of The Bear Factory as co-hosts Jerry and Jimmy reveal the inner workings of a plush business that has charmed the world for nearly a quarter of a century. Each episode, they share the secrets behind 25 years of crafting teddy bears with a mission, exploring the company’s ethos, and the meticulous artistry involved in creating each cuddly companion.

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