In this episode of Business Analyst Simplified, Michael and Emily dive into the art of Observation—a fundamental technique under the Solution Evaluation knowledge area. Using a "School Fitness Program" rollout as their case study, they explore how observing real-world user interactions helps uncover hidden issues and measure actual solution performance.

From spotting unspoken challenges to validating whether the fitness initiative meets its goals, they discuss when and how observation should be used, what to watch for, and how to translate insights into meaningful solution improvements. Michael and Emily make it simple, relatable, and practical for business analysts at all experience levels.

Tune in to learn how a watchful eye can make all the difference between project assumptions and real-world success!