In this episode, Maxine Mackie of Label Sessions talks to Vinay Parmar.Vinay is a customer experience leader with a career spanning over 25 years, revamping National Express as their MD turned Chief Customer Experience Officer. Now, he’s the founder of his own agency Dhruva Star, championing loyal customers who choose change.

In this episode, Maxine Mackie of Label Sessions talks to Vinay Parmar. Vinay is a customer experience leader with a career spanning over 25 years, revamping National Express as their MD turned Chief Customer Experience Officer. Now, he’s the founder of his own agency Dhruva Star, championing loyal customers who choose change.

In this episode, Maxine Mackie of Label Sessions talks to Vinay Parmar.Vinay is a customer experience leader with a career spanning over 25 years, revamping National Express as their MD turned Chief Customer Experience Officer.&nbsp;Now, he’s the founder of his own agency Dhruva Star, championing loyal customers who choose change.

E78: Championing Customer Loyalty with Vinay Parmar

Welcome to Label Sessions Presents... the podcast bringing you what you need to know right now if you want to lead change at work, and introducing you to the leaders from the world's leading innovation expert network.Through podcasts we give you a little taste of what it would be like to have a live 1:1 session with leaders just like this through Label Sessions.To find out more and have the real experience visit <a target="_blank" rel="noopener noreferrer nofollow" href="http://labelsessions.com">labelsessions.com</a>.

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Welcome to Label Sessions Presents... the podcast bringing you what you need to know right now if you want to lead change at work, and introducing you to the leaders from the world's leading innovation expert network. Through podcasts we give you a little taste of what it would be like to have a live 1:1 session with leaders just like this through Label Sessions. To find out more and have the real experience visit labelsessions.com.

Welcome to Label Sessions Presents... the podcast bringing you what you need to know right now if you want to lead change at work, and introducing you to the leaders from the world's leading innovation expert network.Through podcasts we give you a little taste of what it would be like to have a live 1:1 session with leaders just like this through Label Sessions.To find out more and have the real experience visit <a href="http://labelsessions.com" rel="noopener noreferrer">labelsessions.com</a>.

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E78: Championing Customer Loyalty with Vinay Parmar

E78: Championing Customer Loyalty with Vinay Parmar