In this podcast, Anders Gustafsson interviews Dr. Karim Sidaoui (https://www.ru.nl/english/people/sidaoui-k/) about his work on chatbots. The interview is based on Sidaoui, K., M. Jaakkola, and J. Burton. "AI feel you: customer experience assessment via chatbot interviews." Journal of Service Management 31 (2020): 745-766.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

In this podcast, Anders Gustafsson interviews Dr. Karim Sidaoui (https://www.ru.nl/english/people/sidaoui-k/) about his work on chatbots. The interview is based on Sidaoui, K., M. Jaakkola, and J. Burton. "AI feel you: customer experience assessment via chatbot interviews." Journal of Service Management 31 (2020): 745-766. Hosted on Acast. See acast.com/privacy for more information.

In this podcast, Anders Gustafsson interviews Dr. Karim Sidaoui (https://www.ru.nl/english/people/sidaoui-k/) about his work on chatbots. The interview is based on Sidaoui, K., M. Jaakkola, and J. Burton. "AI feel you: customer experience assessment via chatbot interviews."&nbsp;Journal of Service Management&nbsp;31 (2020): 745-766. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

E9 - Chatbots

This is a podcast series by Prof. <a href="https://www.bi.edu/about-bi/employees/department-of-marketing/anders-gustafsson/" rel="noopener noreferrer" target="_blank">Anders Gustafsson</a> and Assoc. Prof. <a href="www.carlosvelasco.info/" rel="noopener noreferrer" target="_blank">Carlos Velasco</a>, at BI Norwegian Business School, about topics related to customer experience (CX) management.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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This is a podcast series by Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco, at BI Norwegian Business School, about topics related to customer experience (CX) management. Hosted on Acast. See acast.com/privacy for more information.

This is a podcast series by Prof. <a href="https://www.bi.edu/about-bi/employees/department-of-marketing/anders-gustafsson/" rel="noopener noreferrer">Anders Gustafsson</a> and Assoc. Prof. <a href="www.carlosvelasco.info/" rel="noopener noreferrer">Carlos Velasco</a>, at BI Norwegian Business School, about topics related to customer experience (CX) management. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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E9 - Chatbots

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