In this episode of Getting to Know KRA, we are joined by Kathy Koontz for a conversation about KRA's long-standing partnership with Qlarant and their work supporting performance reviews for Maryland's Medicaid program. Kathy shares insights from her extensive healthcare background, explains the role of managed care organizations, and discusses how data analysis, monitoring, compliance reviews, and continuous quality improvement help strengthen services for Medicaid recipients. The episode also explores upcoming Medicaid changes, including work requirements and eligibility redeterminations, and highlights the growing need for stronger collaboration among managed care organizations, workforce partners, community-based organizations, and state agencies to help individuals maintain access to care.