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E911 Talk 124: Within the Trenches
This week we go into the trenches with Ricardo Martinez host of the Public Safety Blog "Within the Trenches" available on http://jabberlog.com.
Ricardo shares his insights on MLTS/PBX, NG911 and the funniest call he has ever taken. This is a great view of the issues from the 'other side' of the phone line where call takers work hard to deliver assistance to whomever needs it.
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By Mark J. Fletcher, ENPThis week we go into the trenches with Ricardo Martinez host of the Public Safety Blog "Within the Trenches" available on http://jabberlog.com.
Ricardo shares his insights on MLTS/PBX, NG911 and the funniest call he has ever taken. This is a great view of the issues from the 'other side' of the phone line where call takers work hard to deliver assistance to whomever needs it.