This week I sit down with Myron Herring, President and CTO at Synergem Technologies, Inc., a provider of NG911 PSAP gear delivered on the Avaya Communications Manager platform. We talk about Busy Hour Call Completion rates for NG911 gear, the difference between a communications platform and an Open Source soft switch that some of the other solution providers deliver, and the ability to perform detailed call routing based on more than just a phone number translated to an address.