Tragedy always brings out awareness.

Would you know what to do if you needed to dial 911 from your hotel room? If you operate a hotel, have you considered what guests need to do to place an emergency call?

In many cases, too little or nothing has been done, or what were thought to be "best practices" are, in reality, not such a great idea according to the National Emergency Number Association (NENA) and their model legislation for multiline telephone systems (MLTS/PBX.