This podcast came from a recording at Endless Aisle Live London earlier this year. 

Part 1: Survival Guide: Meeting Customer Expectations

• Moderators: Ian Scott, Marcus LaRobardiere
• Chris Rigg, Ellis Brigham
• France Theanne, Frasers Group
• Lee Broomhead, HUGO BOSS 

Part 2: Personalization & Loyalty: K.I.S.S. 

• Moderators: Ian Scott, Marcus LaRobardiere
• Alexandra Dinsdale, formerly of Sweaty Betty
• Gianfranco Cuzziol