The HEAL program defines resolution in several ways. Resolution can mean developing an understanding of how the clinician is coping with the aftermath of a harm event and offering support if needed. Early resolution can happen by conducting an early expert review of the adverse outcome to determine if the standard of care was met. This review helps to frame the conversation between the care team and the patient/resident and their family. Resolution also means letting our customers know that they can communicate, along with guidance on what and how they should communicate.