This video introduces our new referral scheme, where customers can earn rewards for recommending our services. By referring a friend, both the referrer and the new customer receive £100 vouchers. We’ll discuss the importance of researching service providers, share cautionary tales about poor service, and highlight how the referral program helps us grow while strengthening our community of satisfied customers. Engaging with feedback, fostering loyalty, and maintaining open communication are key to building trust and expanding our business through positive word-of-mouth.