The week, Kayomi and Griff answer your questions; What to do if a return is shipped by the buyer but never received; eBay Standard Envelope and tracking; Item delayed in transit; Buyer requests to split up a lot; and auction winner requests to hold off shipping in order to combine shipping. Plus a special announcement from your podcast team.

eBay Standard Envelope

Matt Olson, Senior Director of Product for Seller Excellence and Regulatory explains this new EU regulation that will impact any seller who sells into the EU and what those sellers need to do to be in compliance when the regulation goes into effect in December. This week’s question is about buyer names or addresses that are too long to fit on an eBay label. 

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page! ebay.com/podcast

Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast

Episode Links

eBay GPSR Page

https://www.ebay.com/sellercenter/resources/general-product-safety-regulation

EU GPSR Document

https://commission.europa.eu/document/download/a281b150-19fd-44f9-bef8-c6018f9c4792_en?filename=factsheet%20GPSR%20final.pdf

Seller Advocacy Specialist for the GR team, Leah Erwin outlines the mission of the eBay Government Relations team and how sellers can assist through the eBay Small Business Ambassador Program. This week’s seller question is about buyers who use Freight Forwarding companies. 

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page!

Take our Survey!

USPS Rate Changes

Impacted Zip Code List

eBay Main Street 

[email protected]

eBay Growth Advisor with the Ads Team, Elisabeth Rommel outlines the new Advertising Dashboard in Seller Hub and how the new enhancements make it easier to set up and track your Promoted Listings campaigns. The question for this week: Shipping eBay items via Freight.

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page!

Take our Survey!

Episode Links

New eBay Advertising Dashboard

eBay Shipping Rate Tables

eBay Growth Advisor Aaron White outlines five ways you can get to know your buyers better. From the Shipping team, Chad Stewart updates us on the recent enhancements to eBay International Shipping. Your hosts answer a question about custom Item Specifics. 

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page!

Take our Survey!

eBay Seller Advocate and eBay seller Chuck Van Pelt gives his five tips for preparing for the Holiday Selling Season. Kayomi and Griff answer your questions about revision restrictions on Fixed Price listings and the list of “selected categories” for additional free listings with an eBay Store subscription.

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page!

Take our Survey!

Episode Links

UPS Ground Saver

UPS and eBay Labels

New Simplified Order Cancellation Process

Revise Listing Help Page

eBay seller and Head of Business Development on the eBay Seller team, Stephen Weller has a list of best practices remedies for the Slow Sales blues. Kayomi and Griff answer questions on Offer discount minimums and free listing allotments for an eBay Store.

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page!

Take our Survey!

eBay Open 2024

eBay Shipping Calculator

Stephen’s eBay Store

Sr. Manager, Seller Engagement & Community Allison Engles joins us to talk about the upcoming eBay Open event in September. Your questions this week: What happened to USPS First Class Package? Bubble wrap bubbles facing out or in?

Questions?

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eBay Open 2024

Sarah Burgess discovered eBay when she needed parts for her race car and realized the platform's potential for selling automotive products. She later joined eBay as an employee, initially in business development and then in events and partnerships.

Griff and Kayomi answer your questions about sending a package with Japanese characters and items not showing up for European buyers. 

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page!

Take our Survey

eBay International Shipping Restricted Categories

GPSR European Rules

eBay’s Blaine Dillard of the Seller Engagement Team visits the podcast this week to talk about how best to create social content for your business. Griff and Kayomi answer questions about taking Returns and Selling Limits. 

Questions?

Call us! 888-723-4630

Email us! [email protected]

Visit our eBay page!

Take our Survey!

Episode Links

eBay Seller Capital

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