The discussion focused on key e-commerce KPIs for managing remote teams, covering sales and customer behavior, customer support, and remote team productivity. Conversion rate and cart abandonment rate were highlighted, with top stores achieving conversion rates above 5%. Cart abandonment is often due to unexpected costs or a complex checkout process. For customer support, first response time (FRT) is crucial, with under 30 minutes for email and under 2 minutes for live chat. Customer satisfaction scores (CSA) should be above 80%. Remote team metrics include task completion rates and adherence to schedules. Proactive monitoring using AI and regular performance reviews is emphasized to address issues promptly.

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