This episode features Mark Ross-Smith, the CEO of Loyalty Status Co - StatusMatch. We discussed the nitty-gritty of the airline loyalty and status matching industry.

* How did he get to lead Malaysia Airlines’ Enrich FFP?

* The story behind starting Status Match

* The status of Indian airline loyalty market

* How has loyalty and status matching evolved into a multi-billion dollar ancillary revenue industry for airlines?

* Global insights and trends in the industry that Indian carriers can adopt

* Size of Indian business, which airline is seeing maximum traction?

* How come StatusMatch hasn’t onboarded Air India Maharaja Club yet?

* Most successful airline partner?

* How can airlines increase their ancillary revenue?

* If a large number of flyers get status easily, what would that mean for the airline and industry?

Mark - ⁠@drdoot

Vishal Mehra - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@vis⁠hal1mehra⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠