Each week, The Why Word gets under the skin of entrepreneurs, business leaders, creatives and people who make things happen to find out what makes them tick. Presented by Ian Hawkins.

d Jervis is Change and Culture Lead at Serco. How do change and culture inform each other, and what can businesses do to go beyond 'diverse' to become truly 'inclusive'? Ed's lunch guest is a civil servant turned gay icon.

The Why Word is a TBD Media Group Production