<p>Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System, joins us on the podcast to discuss the healthcare customer journey and innovative strategies to build loyalty.</p>

Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System, joins us on the podcast to discuss the healthcare customer journey and innovative strategies to build loyalty.

Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System

Ryan Donohue from NRC Health will take you inside the minds of healthcare leaders and innovators who are inspiring a positive shift in the customer experience. Each episode will be a deep dive into strategic initiatives that impact the healthcare consumer journey. Patient No Longer is a biweekly series for healthcare leaders to learn how others have overcome challenges to create human understanding, one person at a time.

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Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System

Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System