When EdTech vendors face security incidents or outages, the technical failure is only half the story. This episode explores why institutions rarely judge vendors on the incident itself, but rather on the transparency and accountability of their response.

Using the recent Instructure/Canvas incident as a backdrop, we analyze historical case studies, from Zoom and Blackboard to Pearson, to see how communication shapes long-term market trust. We discuss why a crisis is the ultimate litmus test for a company's culture and whether their actions still align with the values that originally won your partnership.

Note: This episode is based on a blog post from ListEdTech.com and was created using Google Notebook LM. While we strive to remain faithful to the original content, some details may differ. For the authoritative version, please consult the original blog post on ListEdTech.com.