Dr. Karen Amstutz, regional vice president and medical director at Wellpoint State Sponsored Business, and her colleague Dr. Lakshmi Dhanvanthari, staff vice president and medical director at Wellpoint, discuss how their organization educates patients on appropriate ED use and how health literacy of members is a key element in reducing ED overuse. Dr. Amstutz and Dr. Dhanvanthari described WellPoint's strategy for reducing ED overuse during a September 25, 2007 audio conference, Developing Effective Strategies to Reduce Non-Emergent Emergency Department Use.