"We all decided we were going to harness this moment to see how we could make it into an opportunity to think differently about our practice."

Dr. Helen Charman, Director of Learning and National Programs at the Victoria and Albert Museum, focused on creativity in a crisis. When COVID-19 hit, her team transformed how they reached audiences beyond the walls of the museum. The result has been so successful it's changed the way they work moving forward. 

Listen to their story plus commentary by Microsoft's Catherine Devine. 

Full interview transcript available here: https://bit.ly/3hZ87en