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EE018 – Jay Baer wants you to have Youtility
In this episode I interview New York Times best selling author Jay Baer and learn why we need to be creating Youtility. This is a great reframe from the old story of Moments of Truth and Wow customer service. Jay has documented excellent examples of how companies (some tiny, some huge) can help customers instead […]
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In this episode I interview New York Times best selling author Jay Baer and learn why we need to be creating Youtility. This is a great reframe from the old story of Moments of Truth and Wow customer service. Jay has documented excellent examples of how companies (some tiny, some huge) can help customers instead […]