In the second episode of the Skilled Managers Podcast, Richard Saundry talks to  Mark Makin and Carole Sayer from Acas. Carole and Mark are experienced mediators and conciliators and have worked with a wide range of managers and organisations to help them manage conflict more effectively. Mark and Carole give their top tips on providing effective feedback but also discuss some of the challenges managers face in having difficult conversations with their staff.