Elevate Podcast

By Sarah Hatter, Colin Flanigan, Michael Labrecque-Jessen

Technology Business

What's Elevate Podcast about?

A podcast by the people behind Elevate Summit, the best conference out there for support pros.

Download our free app to listen on your phone

LAST EPISODE

Jordan Munson Has Boundaries

06.10.2020

You know Wistia, right? We love Wistia. They haven't even paid us to say this, in fact WE pay THEM to be friends. That kind of raving loyalty from customers comes from having a healthy relationship with those customers, and ...

Elevate Podcast episodes:

06.10.2020 Jordan Munson Has Boundaries You know Wistia, right? We love Wistia. They haven't even paid us to say this, in fact WE pay THEM to be friends. That kind of raving loyalty from customers comes from having a healthy relationship with those customers, and ...
06.10.2020 Val Liberty Will Heal Your Soul, Part 1 We can't tell you how needed this talk with Val from Balsamiq was. Uplifting, funny, positive, empathetic - all those things we all need in one big conversation about life, careers in CX, and bad customers. We had so much ...
06.09.2020 Rick Myers is Successful What is customer success? I have no idea. Too many companies use the term for too many things, and most of them are doing it wrong. Our dear friend Rick at Linode is actually doing it right by defining clearly ...
04.21.2020 Ryan Klausner Will Send You TP How are you doing? What's going on in your world? Do you need to talk about it? Are you out of toilet paper yet, and can you believe that's a valid question? Ryan Klausner can't believe it either, but his ...
04.21.2020 We Have Anxiety/Let's Talk About Kirk Cameron This is a tale of 80's body swapping comedies, and also a good reminder that most of us use humor as a crutch when we are going through the most difficult of times. Colin has cabin fever and Sarah has ...
04.21.2020 Josh Ramsey Will Help You (Not Creepy) Remember our good friend, Josh Ramsey? You've probably seen him on stage a few times at Elevate, and maybe you joined him as he lead our group meditation? If you need a bit of a brain rest, Josh is your ...
04.21.2020 Jen Dary is Here to Support You Deep breaths, y'all. What a time to be alive. Don't you wish you had a mentor or coach who you could vent to and process with? That's why we invited Jen Dary on to talk about what managers can be ...
04.21.2020 Let's all work from home! We did not expect the world to catch on fire in March, 2020, but here we are. This episode is all about working from home, you know, what people are talking a lot about these days. But there's also info ...
05.29.2018 S2E4: People leave bad managers Being a manager takes skills, but managing a customer support or experience team requires a whole other world of skills that it's very hard to find training on. Lindsay Konsko of Nerdwallet is the expert at managing people-focused teams, and ...
05.18.2018 S2E3: Tones is making all the effort here Today we're hanging out with Antonio King, a superstar in the world of e-commerce customer experience. He agrees with our long-standing belief that CSAT is dead, but what's going to replace it? What should we be measuring instead? Let's find ...
01.16.2018 S2E1: Jon McCartie is not a spider-person! First things first - Skype updated and everything is ruined. Colin and Sarah riff a bit on why you shouldn't sneak up on your customers with goofy child-like updates, then they're joined by Heroku's Senior Manager of Technical Support, the ...
08.17.2017 Episode 9: Rick Myers knows about clouds Spoiler alert: Episode 9 was recorded right after 4th of July, which is why we are annoyed with having a holiday on a Tuesday. Today we're chatting with our old friend, Linode's Rick Myers! Linode offers cloud hosting for Linux, ...
07.09.2017 Episode 8: Too Many Cooks Make Benception This week we're joined by one of our past (and future!) Elevate Summit speakers, Ben MacAskill of SmugMug. Ben tells his story of going from researching cancer cures in a bio lab to handling support for a growing, bootstrapped startup. ...
07.06.2017 Episode 7: Eric Broulette gets too many emails Today Colin and Sarah are chatting with the awesome Eric Broulette of Hudl fame! We're obsessed with Hudl's story of massive bootstrapped growth, and Eric shared a lot of behind the scenes of their bustling Lincoln, Nebraska operation. Keep listening ...
06.16.2017 Episode 6: Derek Homann loves support people Sarah sits down with Derek Homann to talk about his career in support, growing teams at massive scale, and what made him decide to start his own support-focused product, Median! Check out the newly launched Median at HelloMedian.com, and come ...
06.13.2017 Episode 5: Lee has to choose between cycle, convertible, or cabin This episode is full of big life decisions as Lee Matos of Gitlab joins us for an important conversation about his future: Bicycle or car? Or Car-cyle???? We also get into talking about being a support manager, and growing a ...
06.08.2017 Episode 4: Suneet owes Friendly's $5.25 This week we're hanging with Suneet from Help Scout, one of our favorite support companies (and favorite people!). We jump right into talking about the bliss of remote working, choosing the right company to work for, our worst jobs ever, ...
06.08.2017 Episode 3: Nora West has all the hands. This episode, Sarah and Mike are joined by Nora West from Guru! Support teams are often the group best informed about customers' opinions and desires for your product, but many support teams struggle with how to effectively convey that information ...
06.08.2017 Episode 2: Ben McCormack is Addicted This episode, we're joined by Ben McCormack from FullStory! As support pros, are you addicted to the queue? Ben says you just might be. The same way you can get addicted to other things, your brain responds to the queue ...
05.11.2017 Elevate Philly Recap! A quick chat about some of the great talks at our recent Philadelphia event. Hosted by Mike from Trello, Colin from Pingboard, and Sarah from CoSupport.

Elevate Podcast

What's Elevate Podcast about?

Download our free app to listen on your phone

Elevate Podcast episodes:

Jordan Munson Has Boundaries

Val Liberty Will Heal Your Soul, Part 1

Rick Myers is Successful

Ryan Klausner Will Send You TP

We Have Anxiety/Let's Talk About Kirk Cameron

Josh Ramsey Will Help You (Not Creepy)

Jen Dary is Here to Support You

Let's all work from home!

S2E4: People leave bad managers

S2E3: Tones is making all the effort here

S2E1: Jon McCartie is not a spider-person!

Episode 9: Rick Myers knows about clouds

Episode 8: Too Many Cooks Make Benception

Episode 7: Eric Broulette gets too many emails

Episode 6: Derek Homann loves support people

Episode 5: Lee has to choose between cycle, convertible, or cabin

Episode 4: Suneet owes Friendly's $5.25

Episode 3: Nora West has all the hands.

Episode 2: Ben McCormack is Addicted

Elevate Philly Recap!

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