Pulling the Strings

Elisabeth Hendrickson on Reducing Feedback Loop Cycles


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Elisabeth Hendrickson is currently the senior director of engineering at Pivotal, and a longtime evangelist for testing. In this week's podcast, Elisabeth talks about the process of cultivating a cohesive engineering culture at Pivotal through the introduction of extreme programming techniques. She discusses a wide variety of topics related to change management, including:

  • How change can trigger the grief process as you seek to change established practices and processes.
  • The spectrum of feedback loop cycles, from unit tests to customer satisfaction surveys.
  • How short feedback loop cycles can help reduce technical debt, accelerate refactoring, and enable faster deployment of new features.
  • How long feedback loop cycles lead to speculation building and more risk.
  • How improving change management allows you to quickly adapt to feedback from customers, leading to products and services that better serve people's real needs.
  • Elisabeth says if you're considering bringing about change in your organization, the No. 1 thing you can do is start holding regular retrospectives in order to cultivate an open and safe place for authentic communication.

    Learn more
    • See video interviews from Getty Images, HP, Stanford University and more.
  • Listen to Linda Rising describe the most popular patterns for change.
  • Download our free ebook, Continuous Delivery — What It Is and How to Get Started.
  • Here's a simple checklist for improving DevOps practices.
  • ...more
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