In today's episode, Thomas talks with Elisabeth Swan, Continuous Improvement Consultant, Co-Founder of the Just-in-Time Café podcast, and Bestselling Author of "Picture Yourself a Leader." Recently named by the PEX Network as one of the top 50 thought leaders in operational excellence, Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. 

She shares how executives can build leadership capacity in themselves and boost change capability within their employees. With relatable examples from clients and her book, Elisabeth unpacks the leadership principles (consideration, expansion, thoughtful speech, adaptation, and respect) that help people effectively manage change within organizations. She discusses the behaviors and attitudes (clarity, curiosity, openness, inclusion, listening) that leaders can embrace to improve the working conditions of others and offers practical advice for navigating change in the real world of work. The conversation concludes with examining the role of automation in change management and how process improvement principles can ease the pain points and contribute to more lasting success. 

To learn more about Elisabeth’s work, visit https://elisabethswan.com.