In this episode, Elisabeth Swan is the co-author of The Problem-Solver's Toolkit and the co-founder of the Just-In-Time Café, a consulting business concentrating on operational excellence and cultural transformation. She has been practicing for over 30 years, particularly in the transactional and service industries, addressing process-based organization design, problem-solving, Lean Six Sigma, and change management.

Elisabeth's favorite book is "Tree-Ring Management by Hiroshi Tsukakoshi ", have you read it? Check out all our guests book top book recommendations here" and let us know your favorite.

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Guest: Elisabeth Swan

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Host: Mark Dejong:

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