In February and June of this year, I partnered with the University of Phoenix Online to run two workshops on “The Why’s of Email Etiquette.”  Both workshops were one hour in length and the question and answer segments dived deeply into aspects of e-mail writing that complement good communication. One of the major takeaways from these workshops is that email etiquette entails adhering to principles of behavior one should display when creating or responding to e-mails, and we ought to think clearly before we write, especially if the matter being addressed is contentious.

This episode of Platform & Possibilities features a ten minute exchange during the second workshop's question and answer segment held in June. Participants had a host of questions, from best practices for responding to a manager's e-mail, ways to introduce themselves to a business prospect, to how to reject a contract or how to accept an offer. We also discussed company structures and the appropriate protocol one should follow when writing to senior personnel.  

Participants also received periodic reminders that how we write is a reflection of who we are. We should write with clarity, respectfully, and meaningfully, all while being mindful that good e-mail etiquette is an integral part of our personal and professional reputation.

*Get smart e-mail etiquette tips or refresh your skills right here on Platform & Possibilities!!