Email is a valuable channel for communicating with your floaters. While you can use it to gather feedback, send appointment reminders, and share relevant news from your center, you never want to spam your clients. In fact, you want them to love floating at your center so much that you don't need to spend time writing persuasive emails in order to lure them back.

In this episode, Ashkahn and Graham talk about how, when, and when not to send emails to your customers.