<p>We discuss the link between a company's bottom lines and their C-Sat scores, and why C-Sat should be the responsibility of everyone in a company, including the board and the CEO. </p>

We discuss the link between a company's bottom lines and their C-Sat scores, and why C-Sat should be the responsibility of everyone in a company, including the board and the CEO.

<p>We discuss the link between a company's bottom lines and their C-Sat scores, and why C-Sat should be the responsibility of everyone in a company, including the board and the CEO.&nbsp;</p>

Embedding a culture of customer satisfaction

On this series, we tour the UK, putting clients in the frame. Get insights to inspire your own business as we delve into the issues they’ve faced – and the big picture strategies that led to success. All opinions provided by the interviewees are their own.

Barclays Bank PLC is registered in England (Company No. 1026167) with its registered office at 1 Churchill Place, London E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority (PRA), and regulated by the Financial Conduct Authority (Financial Services Register No. 122702) and the PRA.

Business

Management

On this series, we tour the UK, putting clients in the frame. Get insights to inspire your own business as we delve into the issues they’ve faced – and the big picture strategies that led to success. All opinions provided by the interviewees are their own. Barclays Bank PLC is registered in England (Company No. 1026167) with its registered office at 1 Churchill Place, London E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority (PRA), and regulated by the Financial Conduct Authority (Financial Services Register No. 122702) and the PRA.

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