Frontline Innovators

Embracing Change - Frontline Innovators - Episode # 045

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John Ross is the Strategic Change Administrator at Sunflower Electric Power Corporation. He knows that it’s important to make sure that frontline employees are respected and love what they do, as that makes work better for them. He joins host Justin Lake to discuss some of the other issues that frontline workers are facing. 

 

 

Takeaways 

 

  • The biggest challenge facing the deskless workforce today is engagement. It can be difficult to get them to take on a task that can be a challenge. 
  • It’s essential to the growth of a company to build the confidence to have crucial conversations. 
  • Change has to be embraced by the entire culture of a company. If you don’t have everyone bought in then it won’t work.
  • You want to make sure that frontline workers understand what they get out of experiencing change. If they don’t understand it they might not want it.
  • Making sure that everyone is on the same page is important to make sure that change is properly implemented. 
  • A myth about change management is that everyone is going to follow the ADKAR method when in reality you need to find one that works for everyone. 
  • Having a consistent view of change management is something that can be a positive for employees. 




    • Quote of the show

     

    2:27 “One of the things that we see as essential to the company and its growth is building the confidence to have crucial conversations and to say to the manager or a project lead, I have some reservations about this, or I think that I have a better idea on how to do this. Those are the difficult things for us to do. We really want employees to speak up.” 



    Links

     

    • LinkedIn: https://www.linkedin.com/in/john-ross-1a37b048/
  • Company Website: https://www.sunflower.net




    • Ways to Tune In:

     

    • Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS 
  • Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402
  • Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS
  • Stitcher - https://www.stitcher.com/show/frontline-innovators
  • Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw
  • YouTube - https://youtu.be/t7AFf6-n0K0 
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