In this episode of the Heals Pod, I had the pleasure of interviewing Mr. Mitch Cloward, the president of Intermountain Health's Desert Region. The conversation delved into Mr. Cloward's background, his journey into healthcare, and the values that drive Intermountain Health as an organization.

The episode started with Mr. Cloward sharing his early experiences in healthcare, beginning as a housekeeper in a trauma hospital and how that shaped his perspective on the importance of every caregiver in the healthcare system. He emphasized the significance of compassion, kindness, and human skills in addition to technical expertise in providing outstanding patient experiences.

Mr. Cloward highlighted Intermountain Health's commitment to quality, safety, and evidence-based practices in healthcare delivery. He discussed the challenges faced in the healthcare industry, particularly in addressing mental health needs and chronic disease management. The importance of community partnerships, continuous improvement, and engaging with patients on a personal level were key themes throughout the conversation.

The episode also touched on Intermountain Health's recent expansion into the Nevada market through the acquisition of Healthcare Partners of Nevada, focusing on senior care. The organization's approach to integrating evidence-based practices and tracking outcomes to ensure the highest standard of care for patients was a central point of discussion.