We've all been watching Buffer over the last few months as they tried out a self-management model that was completely flat. They removed all managers, stopped mentorship sessions, and let people choose what areas of the product they wanted to be involved with. On this episode, we'll talk about how that worked, what they learned, and see what other companies can take away from this experiment.

#92 – Embracing Hierarchy Again

This is our weekly talk show focused on all things customer support.

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We're at our final episode, the ultimate episode if you will. Over the past few weeks, we've been collecting your questions for this rapid fire episode. So grab a coffee and listen as we dive into very important questions like "Is it better to be a dragon or have a pet dragon?".

#159 – The Final (Ultimate) Episode

We're down to our final two episodes! With our penultimate episode, we're chatting about supporting your team both at work and in life. As a manager, it can be tough supporting a teammate going through something big outside of work, especially if you're a newer manager. From happy moments like a new baby or a more sorrowful moment like a death in their family, it's your job to support the team member as well as the rest of the team.

#158 – Support in both Work and Life

With only three episodes left, we wanted to take a look into the future of customer support. Are the bots coming for our jobs? Will you be doing the same job in ten years? Let's take a look into that crystal ball and talk through what we expect to happen.

#157 – The Future of Customer Support

This week, we’re talking about customer support career paths. We all agree that a career in customer support is worthwhile. But what does that look like?

#156 – A Career in Support

We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?

#92 – Embracing Hierarchy Again

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