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Brian Fanzo, Virtual Keynote Speaker, Digital Futurist speaks about Embracing technological change on Engati CX. He says that Lot of companies have been incorporating tech in their business during their digital journey. He is a big believer in the fact that you don’t have to be the first adopter of any latest technology but you need to adapt to the change at a slow and continuous pace so that the inevitable transition later is smooth and the business survives its competition. 

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