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October 13, 2021Embracing Workforce Management for Better CX, Agent Experiences23 minutesPlayContact center consultant Juanita Coley discusses how to take a holistic approach to workforce management....moreShareView all episodesBy Beth SchultzOctober 13, 2021Embracing Workforce Management for Better CX, Agent Experiences23 minutesPlayContact center consultant Juanita Coley discusses how to take a holistic approach to workforce management....more
Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.
October 13, 2021Embracing Workforce Management for Better CX, Agent Experiences23 minutesPlayContact center consultant Juanita Coley discusses how to take a holistic approach to workforce management....more
Contact center consultant Juanita Coley discusses how to take a holistic approach to workforce management.