When you call triple zero in Victoria, the first people who’ll help you during your emergency are ESTA call-takers. In this episode, police call-taker, Cassandra, ambulance call-taker, Vanessa and fire call-taker, Kelsey talk about when and when not to call triple zero, what to expect when calling for help and break down misconceptions about the triple zero process.

Emergency call – the other end of the line

‘I AM 000’ is a podcast produced by Triple Zero Victoria which provides life-saving call taking and emergency dispatch services to the Victorian community. It gives rare access to real emergencies and the people behind them. You will hear real audio between callers and call-takers as the patients and on-scene emergency services personnel share their stories and first hand experiences as they deal with emergencies and often challenging situations.

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Emergency call – the other end of the line

Emergency call – the other end of the line

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