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Is the Emergency Department the most critical environment for listening? We say yes and discuss this question, and others, with an expert.  Sandy, the Director of Outpatient Services, a Registered Nurse, and a 37-year career ED professional, explains why. The answers may be surprising to some (including this co-host), but the skill of listening in the ED goes beyond staff to staff clinical jargon, and goes right to the core necessity of human communication and emotion.