Dave Jackson picked a fight. He said NRR was not a measure of customers' success. In fact, he capitalized NOT. I say NRR is the ULTIMATE measure of customers' success. He posted this message on Linkedin (see link below) and mentioned me (among other experts including Dave Duke, Ross Fulton, Nick Mehta, and Kristi Faltorusso). I responded the only way I know how...to have a debate on the podcast. So here it is. The question is: "What is the ultimate measure of customers' success?"  More about Dave:  * His book, Customer-led growth: CEO's guide to building a SaaS company: https://www.amazon.com/Customer-Led-Growth-guide-building-company-ebook/dp/B09DBMXJK7/ref=sr_1_1?crid=26XFV5F8V8PT2&keywords;=customer+led+growth&qid;=1636389307&sprefix;=customer+l%2Caps%2C1220&sr;=8-1 * His company: https://thecustomer.co   

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309 Emergency Podcast: Dave Jackson and Bill Cushard Debate the ultimate measure of customers' success

Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media. 

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Andy Paul is the author of his new book, "Sell without Selling Out: A Guide to Success On Your Own Terms." Guess what we talked about. Andy hooked me very early on in the book when he said that the purpose of his book is to "turn your back on salesy behaviors," which is how he defines "selling out."  More about Andy: * His book: https://www.amazon.com/Sell-without-Selling-Out-Success-ebook/dp/B09G8464LL/ref=sr_1_1?keywords=selling+without+selling+out&qid;=1646704184&sprefix;=selling+without+se%2Caps%2C111&sr;=8-1 * His website: https://www.andypaul.com/ * On Linkedin: https://www.linkedin.com/in/realandypaul/  More about ServiceRocket: * Visit ServiceRocket.com: https://www.servicerocket.com/ * On Linkedin: https://www.linkedin.com/company/servicerocket/ * On Twitter: https://twitter.com/servicerocket * On Facebook: https://www.facebook.com/ServiceRocket/ * On Instagram: https://www.instagram.com/servicerocket/ 

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354 Andy Paul Sell without selling out

We are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference, in which we will talk to many of the Propel22 conference speakers to preview their talks and see what we can do to further the customer onboarding category. We all know that the best thing we can do the help customers be successful is set them up for success right from the start.  In this episode we talk to Mikael Blaisdell, executive director of the Customer Success Association about his Rocketlane Propel22 talk.  Register for Propel22: https://rocketlane.com/propel  More about ServiceRocket: * Visit ServiceRocket.com: https://www.servicerocket.com/ * On Linkedin: https://www.linkedin.com/company/servicerocket/ * On Twitter: https://twitter.com/servicerocket * On Facebook: https://www.facebook.com/ServiceRocket/ * On Instagram: https://www.instagram.com/servicerocket/ 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

353 Mikael Blaisdell Onboarding and the company organization chart

We are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference, in which we will talk to many of the Propel22 conference speakers to preview their talks and see what we can do to further the customer onboarding category. We all know that the best thing we can do the help customers be successful is set them up for success right from the start.  In this episode we talk to Jeff Kushmerek, CEO & founder of Infinite Renewals about his Rocketlane Propel22 talk. Register for Propel22: https://rocketlane.com/propel  More about ServiceRocket: * Visit ServiceRocket.com: https://www.servicerocket.com/ * On Linkedin: https://www.linkedin.com/company/servicerocket/ * On Twitter: https://twitter.com/servicerocket * On Facebook: https://www.facebook.com/ServiceRocket/ * On Instagram: https://www.instagram.com/servicerocket/ 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

352 Jeff Kushmerek Adventures in software onboarding and implementations

We are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference, in which we will talk to many of the Propel22 conference speakers to preview their talks and see what we can do to further the customer onboarding category. We all know that the best thing we can do the help customers be successful is set them up for success right from the start.  Star Hofer is vice president of customer success at PartnerStack, multi-time top customer success influencer, and a customer success mentor coach at Catalyst Software.  Register for Propel22: https://rocketlane.com/propel  More about ServiceRocket: * Visit ServiceRocket.com: https://www.servicerocket.com/ * On Linkedin: https://www.linkedin.com/company/servicerocket/ * On Twitter: https://twitter.com/servicerocket * On Facebook: https://www.facebook.com/ServiceRocket/ * On Instagram: https://www.instagram.com/servicerocket/ 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

351 Star Hofer Says customer onboarding could start as early as the discovery call

We are doing a special series of episodes leading up to Rocketlane's Propel22, the world's first customer onboarding conference, in which we will talk to many of the Propel22 conference speakers to preview their talks and see what we can do to further the customer onboarding category. We all know that the best thing we can do the help customers be successful is set them up for success right from the start.  Peter Armaly is VP of Customer Success at ESG, advisor and board member and former customer exec at Oracle, BMC Software, and Eloqua. Register for Propel22: https://rocketlane.com/propel  More about ServiceRocket: * Visit ServiceRocket.com: https://www.servicerocket.com/ * On Linkedin: https://www.linkedin.com/company/servicerocket/ * On Twitter: https://twitter.com/servicerocket * On Facebook: https://www.facebook.com/ServiceRocket/ * On Instagram: https://www.instagram.com/servicerocket/ 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

309 Emergency Podcast: Dave Jackson and Bill Cushard Debate the ultimate measure of customers' success

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