This episode emphasises the crucial role of emotional intelligence (EQ) in boosting business growth.

The discussion explains EQ's four key components—self-awareness, self-management, social awareness, and relationship management—and details how these contribute to improved customer relationships, employee engagement, effective leadership, and enhanced decision-making.

Denyse shares numerous company examples (Starbucks, Zappos, Salesforce, etc.) illustrating successful EQ implementation across various sectors.

She highlights many statistics that prove the strong correlation between high EQ and increased profitability, employee engagement, and leadership success.

Denyse ends by offering practical strategies for building EQ within organisations.