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Emotional Intelligence
Emotional Intelligence
What is emotional intelligence?
Emotional intelligence refers to our ability to recognise the feelings in ourselves and others. It also refers to our ability to manage emotions well in ourselves and in our relationships.
Is it important?
Whereas the idea of emotional intelligence has previously been considered ‘fluffy’, we now have science and data to support its importance – particularly in the workplace. We know that emotional intelligence is a key success factor for strong leadership, customer service and sales, and provides the foundation for our relationships with one another. We also know that emotional intelligence is an important determinant in the mental health of young people.
Can we improve our emotional intelligence?
We can absolutely develop our emotional intelligence, but we need to understand what it actually involves. One of the most widely researched frameworks in this area has been developed by a company called RocheMartin. This framework breaks down emotional intelligence into 10 specific areas – or competencies – categorised into three areas: inner focus, outer focus and other focus.
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By The Australian Hotels Association (SA Branch) AHASAEmotional Intelligence
What is emotional intelligence?
Emotional intelligence refers to our ability to recognise the feelings in ourselves and others. It also refers to our ability to manage emotions well in ourselves and in our relationships.
Is it important?
Whereas the idea of emotional intelligence has previously been considered ‘fluffy’, we now have science and data to support its importance – particularly in the workplace. We know that emotional intelligence is a key success factor for strong leadership, customer service and sales, and provides the foundation for our relationships with one another. We also know that emotional intelligence is an important determinant in the mental health of young people.
Can we improve our emotional intelligence?
We can absolutely develop our emotional intelligence, but we need to understand what it actually involves. One of the most widely researched frameworks in this area has been developed by a company called RocheMartin. This framework breaks down emotional intelligence into 10 specific areas – or competencies – categorised into three areas: inner focus, outer focus and other focus.
Help Sheet - Download