Emotional Intelligence in Design with Beth Dean

The more we interact with technology, the more we interact with it like it is human. And the more design needs to account for that human factor. Facebook designer Beth Dean returns to the show to talk about emotional intelligence in design. She shares scenarios of real-world apps and sites that create stress for users, along with examples where stress points have been avoided through emotionally intelligent design. Beth also offers suggestions on how to bring more emotional intelligence into projects, including embracing diversity in the workplace, identifying stress scenarios early in the process, and emphasizing the user throughout.