The ability to recognize, understand, and regulate emotions and feelings– commonly known as emotional intelligence – is a full-spectrum wave that helps us humans engage with others, and communicate non-verbally. This is also one aspect that AI and machines find difficult to emulate. In the age of the smart machine, an employee’s relevance will depend on various dimensions of emotional intelligence.

Lanny Cohen, Capgemini Chief Innovation Officer and Ron Tolido, CTO, Capgemini Insights & Data discuss the significance of Emotional Intelligence in the era of the smart machines.